About Us

A gobal leader offering a complete end to end communications solution. We connect our clients with their customers across every channel.

 

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"Together, delivering the future of brilliant customer communications, globally"

Paragon Customer Communications (PCC) provides end to end customer communications services to our clients, going to market through three key service lines:

Our marketing and communications services are built on a strong base of digital technologies and the best use of customer data.

A Complete Communications Solution

We offer a complete communications solution and work diligently to connect our clients with their customers across every channel.

This is achieved through expertise, technical solutions and extensive, multi-channel delivery capabilities. We develop these areas and future-proof our solutions to ensure our proposition is aligned to our clients’ ambitions.
 
Our solutions support all stages of the customer communications journey, whether our clients need data-driven customer engagement, multichannel marketing, transactional communications, or automated inbound communication workflows. We are behind the scenes helping clients to transform how they operate, digitising their customer journeys and experiences.
PCC Global Map

International scale across all major sectors

PCC has significant scale in the UK, France, Germany, Benelux and Eastern Europe, plus an international supply chain supported by the broader Paragon Group structure. Operating across all major sectors, we have long-lasting relationships with exceptional clients built on total delivery and complete security. Compliance and regulation are of the utmost importance to us and our clients. 
Lead Supply

Market Leaders in Lead Supply

We deliver a market-leading lead supply approach to managed service delivery.

Lead Supply sits at the heart of everything PCC does, bringing multi-discipline, multi-channel and multi-site deliverables into a cohesive whole, consolidating our clients’ requirements across all functions and regions into one controlled delivery model.

Through this consolidation, and using digitisation via the practical application of smart technology to connect the physical and digital worlds, we deliver optimisation, automation and innovation for clients with complex communication requirements, meaning unrivalled control, capabilities and cost effectiveness.

We meet your consolidated global marketing requirements

We have kept pace with the emerging mega-trend, driven by the major consulting firms, for clients seeking to consolidate their global marketing requirements with a single partner across all geographies, delivering

  • increased visibility and control
  • simplification and standardisation of processes
  • reduced cost
  • GDPR compliance 
  • risk reduction
  • a single view of the customer 
  • universal customer experience

This central control and local delivery is an essential first step towards delivering a digital transformation strategy in communications.

Control your spend, quality and innovation across multi-channel customer communications

Via a centrally managed relationship team and a single customer portal, we give our clients a simple solution that allows full control of spend, quality and innovation across multi-channel customer communications.
 
Our in-house facilities, technology and solutions provide the preferred output channel for all communication, with a substantial pool of supporting supply chain partners managed, controlled and audited by our internal commercial and vendor management team.

Wherever you need us: integrated services across 70+ countries

We are committed to going wherever our customers need us and are now providing integrated services across 70 countries (soon to be 120, following recent wins) via a blend of 180 Paragon facilities and our global best-in-class supply partners. Our PEP platform now provides single sign-on access to our services portfolio for some 1.5 million users across thousands of organisations and has expanded its language, currency and user functionality to meet this demand.

Supporting and implementing change for your international outsourcing

We recognise that international outsourcing is often first generation for our clients and they face the challenges of multiple and legacy systems, differing cultures and business maturity and competing IT priorities across countries. This requires that we do the “heavy lifting” to implement change. To support this we have recruited dedicated global delivery, business analyst, project management and technical integration specialists within PCC International.

Award Winning

Our excellence and expertise are recognised by our peers, and we have won numerous industry awards across a range of fields. We have been rewarded for our environmental and sustainability programmes, our use of data and insight, as well as our exceptional performance in the field of multichannel and transactional communications.

Innovative

Working with us ensures high-quality delivery across all communication channels. We are constantly investing in our capabilities, ensuring that our clients benefit from the latest technological developments, state-of-the-art communication strategies, and industry best practice. We have the sector expertise and technical knowledge to make sure your communications are innovative and engaging.

Secure

Secure

Our expert team gives clients easy access to the highly secure and effective solutions they need. We are accredited to the highest industry standards, protecting our client’s and their customer’s data with market-leading security systems and processes. We deliver exceptionally secure transactional and regulatory customer communications for some of the world’s leading brands.

 

Watch how we deliver exceptional customer communications

Whistle Stop Tour | Paragon Customer Communications

Contact Us

Would you like to discover how we can transform how you speak to your customers?