We offer a complete communications solution. Paragon Customer Communications works diligently to connect our clients with their customers across every channel
Paragon Customer Communications (PCC) provides end to end customer communications services to our clients, going to market through three key service lines:
Our marketing and communications services are built on a strong base of digital technologies and the best use of customer data.
We offer a complete communications solution. Paragon Customer Communications (PCC) works diligently to connect our clients with their customers across every channel.
This is achieved through expertise, technical solutions and extensive, multi-channel delivery capabilities. We develop these areas and future-proof our solutions to ensure our proposition is aligned to our clients’ ambitions.
Our solutions support all stages of the customer communications journey, whether our clients need data-driven customer engagement, multichannel marketing, transactional communications, or automated inbound communication workflows. We are behind the scenes helping clients to transform how they operate, digitising their customer journeys and experiences that deliver better outcomes.
Paragon DCX brings together services from our four agency and consulting businesses, Celerity, Despark, ORM and Parkhouse. Together they offer clients three core capabilities; Data & analytics, creative communications & experience and technology & automation. Through these capabilities we offer deep strategic value, engaging throughout our client’s businesses to bring together marketing and business operations.
PCC has significant scale in the UK, France, Germany, Benelux and Eastern Europe, plus an international supply chain supported by the broader Paragon Group structure. Operating across all major sectors, we have long-lasting relationships with exceptional clients built on total delivery and complete security. Compliance and regulation are of the utmost importance to us and our clients. In this regard PCC are ahead of the curve, working constantly to develop stronger processes, adopting new standards and managing these regulatory demands across all channels and sectors.
We enable our clients’ customer communications to have the biggest possible impact.
Our excellence and expertise are recognised by our peers, and we have won numerous industry awards across a range of fields. We have been rewarded for our environmental and sustainability programmes, our use of data and insight, as well as our exceptional performance in the field of multichannel and transactional communications.
Working with us ensures high-quality delivery across all communication channels. We are constantly investing in our capabilities, ensuring that our clients benefit from the latest technological developments, state-of-the-art communication strategies, and industry best practice. We have the sector expertise and technical knowledge to make sure your communications are innovative and engaging.
Our team gives clients easy access to the highly secure and effective solutions they need. We are accredited to the highest industry standards, protecting our client’s and their customer’s data with market-leading security systems and processes. We deliver exceptionally secure transactional and regulatory customer communications for some of the world’s leading brands.
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