What our client wanted
Paragon has been working with our client, a multinational telecommunications giant, for a number of years, delivering services including transactional printing and document management. In 2017 they approached us with a new challenge: they wanted to convert physical customer invoices for its Business to Business (B2B) customers to digital invoicing, in order to meet their customers' preference for digital delivery. They also wanted to reduce printing and postage costs, as well as take legal changes into account. In addition, our client needed greater control and efficiency in their communication channels so they could speak to their customers via the channels they preferred.