An insurance claim is one of the few opportunities an insurer gets to deliver a positive and meaningful customer experience.
The claims process is essential for building customer loyalty and brand reputation, and 83% of customers will switch insurer after a negative experience. Insurance claims and their associated costs are also expensive. Total benefits and claims paid out in the UK exceeded €311bn 2018. Getting the process right is central to customer satisfaction, and the bottom line.
Download our infographic below to start your journey to a better claims experience.