What our client wanted
Our client is an international courier delivery service, delivering documents, parcels and freight to over 200 countries and offering next-day service to hundreds of cities and markets. As part of their huge international network they required 24/7 access to their business-critical documents, labels, bags and other items which are needed by their customers to dispatch documents and parcels. Previously, customers had to call a help desk to order these items, a process that took significant resources both at their help desk and depots responsible for dispatching the items. Furthermore, with no proper controls there was considerable waste, which resulted in customers having to store multiple half-full boxes of airway bills and other materials.