Aegon NV wanted a solution to digitise large volumes of inbound physical and digital mail, in order to make their data more manageable, shareable and searchable for immediate and future use. Aegon wanted to digitally process all incoming physical and digital mail in order to work more effectively. There was also a key requirement for security and accuracy throughout the process.
Our Dutch subsidiary Paragon Customer Communications Netherlands implemented a DigiMail solution, receiving, scanning, sorting and processing all mail for Aegon NV. After scanning and converting email correspondence, the documents are automatically recognised and sorted into the various document types. In this automated process, the relevant meta-data on the documents is also extracted.
The digital output is delivered in a uniform, standardised and secure fashion compliant with Aegon’s workflow processes. With Digi Mail, Paragon automatically processes all physical and digital messages from Aegon customers such as incoming mail, fax and e-mail messages, notes or invoices in the quickest and most efficient manner. The files are digitised, classified (sorting by post type) and indexed (meta-data by post type) preventing mistakes and improving efficiency.