Ecovadis Gold Rating

Ecovadis Award

Paragon Customer Communications has been awarded the EcoVadis Gold rating for a second consecutive year

Paragon Customer Communications has been awarded the EcoVadis Gold rating for a second consecutive year, putting us within the top 5% of assessed global companies for sustainability performance.

Ratings are awarded based on the EcoVadis Corporate Social Responsibility (CSR) analysis system, which assesses 21 criteria across four themes:

  • Environment
  • Fair Labour & Human Rights
  • Ethics
  • Sustainable Procurement

The methodology for each of the themes is built on international CSR standards including the Global Reporting Initiative and the United Nations Global Compact. EcoVadis is the world’s most trusted provider of business sustainability ratings, intelligence and collaborative performance improvement tools for global supply chains.

We submitted evidence of actions, policies and procedures relating to CSR practices across its business to support the themes. Independent category experts then assess the evidence submitted by PCC. Among other things, they commended the maturity level of management systems across multiple sites (including ISO 45001 and 50001), the level of detail within our health and safety systems, and our commitment to environmental programmes.

Lucy Klinkenberg-Matthews, Head of Governance, Risk & Compliance (South), said:

This gold rating is recognition of PCC’s longstanding commitment to sustainability programmes. We are proud of our commitments and achievements to improve the sustainability performance of our business. We are now working on a long-term Sustainability Strategy and engaging with our strategic partners to develop group-wide improvement programmes.”

While our business is based in the UK, we are part of a global business with global impacts, with a responsibility not just to build a sustainable business, but also to contribute to a sustainable economy and planet.

On top of this, we are a vital part of our clients’ supply chains. They trust us to support their sustainability obligations and aspirations, and we are committed to providing a holistic view of the environmental footprint of our products and services over their lifecycle. You can find out more about our sustainability programmes and ongoing environmental work here.


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