International Card Services

ICS Case Study

500,000 credit card application forms digitised for payment service provider ICS

For International Card Services (ICS), security is their number one priority. They have managed the supply and service of Mastercard and Visa cards in the Netherlands for more than thirty years. With over 3 million issued credit cards, ICS is the market leader. ICS serves both individuals and business consumers, and in addition to credit cards they also offer different forms of credit, such as payment in installments, and issue credit cards in collaboration with partners including retailers, banks and interest groups. 

The challenge 

ICS wanted to digitise more than 500,000 documents in order to make the stored information easily accessible. They also needed more consistency in the layout of the forms. For this project, ICS was looking for a business partner who could perform the work quickly and professionally  to a high standard.

The solution

We transported all physical documents from ICS to our main Service Center in The Netherlands. Here we added document separation sheets, made the forms ready for scanning and scanned the documents at 300 dpi in duplex.
After scanning, our operators checked the images for readability and quality. If the quality was insufficient, the batch was rescanned, guaranteeing the quality of the digitised documents. The unique number for each document was added by data entry and after scanning, we converted the images via OCR software into fully searchable PDFs. This allows ICS to search for specific information by keyword. Eventually, we delivered a data and image set that could be uploaded directly into the ICS system. The physical files have been repacked into boxes and sorted by year and date. We provided every box with a barcode sticker, so the physical documents could be linked to the digital database, and the original physical documents have been securely archived.


Digitaliseren financiële dossiers

The Benefits

  • All documents are now digitally accessible and registered.
  • The documents are easily searchable.
  • The digital documents are always accessible for authorized ICS employees from any location.
  • The processing took place completely in accordance with all GDPR legislation.


The result

ICS found the flexible partner they were looking for and we delivered exactly what our client needed. Thanks to the digitisation, the documents are visible from every client location and can be consulted via a simple keyword search. The accessibility of the information has been improved and the consistency has been increased. During the entire process we have guaranteed complete data security by working in accordance with very strict information security standards. 
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