What our client wanted
E.ON was looking for a full service provider who could manage their multichannel customer communications, from acquisition through to billing with high flexibility and at short timescales. The production process needed to factor in a multi-stage approval process by the client, and they also needed the ability to control individual documents before production. In addition, they needed a solution that enabled document-specific reporting and detailed billing to various departments, while also being able to automatically produce quick and flexible ad-hoc mailings. The data contained within these reports needed to be represented holistically with a high degree of complexity.