We delivered a fully automated system that enables our client to manage new files and data with exceptional efficiency and ease, with automated document composition and multi-channel delivery. The modular nature of the system allows changes to be implemented quickly, with enhanced auditability and safeguards, while the system automatically ensures the validation of new data. A series of automated data checks throughout the system, including quality checks, have reduced the turnaround time for errors, resulting in improved productivity for our client. All new communications are immediately added to an archive, which call centre agents can view and customers can use to self-serve through an online portal. By working with us, our client has also gained access to a wealth of management information. We provide a dashboard of highly visual and customisable reports on metrics like mailings going out, email opens and return volumes.