Aegon

Digitised Inbound Mail for Aegon

What our client wanted

Aegon provides life and non-life insurance, pensions, savings and investments. Worldwide, Aegon’s 26,000 employees serve 40 million customers in over twenty markets in the Americas, Europe and Asia. Aegon wanted a solution to digitise large volumes of inbound physical and digital mail, in order to make their data more manageable, shareable and searchable for immediate and future use. Aegon wanted to digitally process all incoming physical and digital mail in order to work more effectively. There was also a key requirement for security and accuracy throughout the process.

What we gave them

We implemented a DigiMail solution: receiving, scanning, sorting and processing all incoming documents. After scanning and converting email correspondence, the documents are automatically recognised and sorted into the various document types and the relevant document meta-data is also extracted. The digital output is delivered in a uniform, standardised and secure fashion, compliant with Aegon’s workflow processes. With DigiMail, we automatically process all physical and digital messages from Aegon in the quickest and most efficient manner. The files are digitised, sorted by mail type and indexed, preventing mistakes and improving efficiency.

What was the impact

Aegon have been able to streamline several processes and convert documents in multiple formats into single-format, usable, flexible data. The speed of the processing and increased movement of documents throughout the company means Aegon’s customer response is now much faster, as teams are now able to use the documents on arrival. This is a cost-saving, efficient, business critical system that allows Aegon to respond more quickly to their customers. Over 5,000 documents are processed every day and sent to the correct departments – a previously manual process that was neither time nor resource efficient.

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