UK Water Supply Company

Reduce costs associated with sending customer communications by 50%

WHAT OUR CLIENT WANTED

Our client, a large UK water supply company, needed a solution which could solve a number of issues they were experiencing with their external customer communications. They needed a communications partner with the capacity and expertise to help them maintain control of their brand, reduce costs, and improve their customers’ experiences. Our client had previously faced difficulties with the timeliness of their customer communications, and had a lack of oversight of the messaging those customers received.

WHAT WE GAVE THEM

We provided our client with an end-to-end deployment of our Hybrid Mail solution, allowing them to easily manage all of their customer communications from one place. Our solution is deployed across the whole of the client's business, from the metering teams to the call centres, and we also manage the returns process on their behalf. Our dedicated team manage the end-to-end process of printing, enclosing and postal optimisation of letters, freeing up our client’s internal resource to focus on their core activities.

WHAT WAS THE IMPACT

Our client is now in control of their external communications, with a quick and efficient system that ensures they are providing their customers with a consistently excellent experience. They now know exactly what communications have been sent to each customer, and their brand identity is maintained and reinforced with each campaign. We also reduced the costs associated with sending their customer communications by 50%, while providing same-day print and production of the items they send.